Patient Financial Counselor- Jacksonville Florida

Cancer Specialists of North Florida is recruiting for an experienced Patient Financial Counselor for our busy North Florida location.  The Patient Financial Counselor is responsible for insurance verification and eligibility, assessment of patient financial requirements, counseling patients on insurance benefits and co-pays. Obtains and maintains accurate patient demographics. Essential Duties and Responsibilities include the following:

• Ensures all insurance, demographic, and eligibility information is obtained and entered into the system in an accurate manner.
• Performs insurance verification process on all third party payers.  Obtains initial and subsequent pro-authorization for services and surgeries.
• Re-verifies benefits and obtains authorization and/or referral after treatment plan has been discussed, prior to initiation of treatment.  Ensures appropriate signatures are obtained on all necessary forms.
• Performs financial counseling process and forwards to Billing Office.
• Assists patients in obtaining financial assistance (i.e. grant assistances, drug replacement), and all appropriate forms are filled out.
• Sets payment plans and collects payment plan agreement.
• Assists in maintaining manuals, logs and other required documentation as required.
• Demonstrates as understanding for patient confidentiality to protect the patient and the clinic/corporation.
• Works account balances for any; claim errors or adjustments that might be needed. 
• Resolves patient questions and complaints regarding insurance billing and adjusts accounts as necessary. Provides patient documentation for balance explanation.
• All other duties as assigned.

Full Time Position

Education and Experience:

• High School Diploma or equivalent required.
• Minimum of three (3) years of medical business office experience    with financial counseling experience.

Compensation and Benefits:

• Salary is commensurate with experience and qualification