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Volunteer Engagement Coordinator (Full Time) Jacksonville Florida
The Volunteer Engagement Coordinator at the Jacksonville Zoo and Gardens will lead the charge in recruiting year-round, long-term adult volunteers and interns who serve 6 to 12-week rotations seasonally for departments across the zoo.
You'll be responsible for designing, scheduling, planning, facilitating, posting internships, onboarding, and staff training on the program's best engaging practices. Our volunteers and interns are an integral part of the organization and creating communication avenues for engagement is key. The role creates and maintains content for the quarterly volunteer newsletter and social media posts which include articles about our events, programs, opportunities, and milestones.
This role requires flexibility to provide critical thinking with logic and reasoning to identify strengths and weaknesses of alternative solutions to problems in a fast-paced environment. You are ready for this role with a year of administrative support and over two years of experience with customer service. You are proficient with Microsoft Office and other software programs to maintain volunteer database records, record keeping, and communication.
If you're looking for a way to use your skills in an environment that values community engagement and education, the Jacksonville Zoo and Gardens is the place for you. Help us meet our mission of “Connecting our community with wildlife and wild places.”
Do you have...
- Availability to work a schedule Tuesday through Saturday?
- Two (2) years of experience in customer service, retail, event planning, or a related field?
- One (1) year of providing administrative support towards planning and execution of meetings, events, or conferences?
- Ability to pass a Level 2 background check?
- Proficiency in Microsoft Office 365?
- High school diploma and/or equivalent?
- Ability to maintain a valid driver's license and eighteen years (18) of age with a clear driving record?
- Ability to be successful in a fast-paced environment and in large crowds?
- Ability to respond to problems and to assist clients with a calm, courteous, and helpful manner, and attitude.
- Ability to train staff and volunteers to provide high quality guest service?
- Availability to work special events that occur outside of regular work schedule, including evenings, weekends, or holidays, as assigned?
PHYSICAL REQUIREMENTS:
- Ability to access and navigate each department at the organization on foot and operate a motorized cart.
- Ability to work with a variety of animals including invertebrates, reptiles, birds, and mammals.
- Ability to stand/sit for long periods of time and traverse zoo grounds on foot.
- Ability to work outdoors and indoors under all environmental conditions and temperatures.
- Ability to transport, lift and move items up to 25 pounds occasionally without difficulty.
- Ability to consistently speak (enunciate) clearly in conversation and general communication with a public audience.
- Manual dexterity for typing, writing, standing, reaching, flexibility, and body movement for bending, crouching, walking, kneeling, stoop, bend, lift and prolonged standing/sitting.
- Visual and auditory acuity appropriate for animal care, safety and to discern differences for computer screens, documents and/or labels.
- Able to consistently speak (enunciate) clearly in conversation, public speaking, and general communication with of public audiences.
- Auditory acuity for verbal communication/conversation/responses via telephone, telephone systems, two-way radio, and face-to-face interactions.
Inclusion, diversity, and equity as a value
Jacksonville Zoo and Gardens embraces diversity in a meaningful way and is proud to be an equal opportunity employer. Equal employment opportunities (EEO) to all employees and applicants for employment regardless of a person's actual or perceived race, color, ancestry, national origin, place of birth, sex, age, religion, creed, disability, sexual orientation, gender identity, weight, or height.
About Jacksonville Zoo & Gardens
Mission
Our mission is to foster understanding of the interaction of people, wildlife, and their environment by:
- Creating experiences that engage our guests
- Providing fun and innovative educational opportunities
- Funding operations, expansion, and programs through an entrepreneurial spirit with public and private partnerships
- Instilling passion in the next generation as responsible stewards of the future
Vision
“Inspiring discovery and appreciation of the Earth’s wildlife through innovative experiences in a caring environment.”
Awards & Recognition
For more than 100 years, we have tackled critical issues surrounding animal and plant conservation, inspired appreciation of wildlife, and delivered educational curriculum through innovative experiences. We are proud to be recognized both on a local and national level as a leader in education and conservation of the world's plants and animals.
AZA Accredited For More Than 30 Years
Since 1987, Jacksonville Zoo and Gardens has been an accredited AZA member. The accreditation process includes a detailed application and a meticulous on-site inspection by a team of trained zoo and aquarium professionals. The inspecting team observes all aspects of the organization’s operations, including animal care and welfare; keeper training; visitor, staff and animal safety, educational programs; conservation initiatives; veterinary programs; financial stability; risk management; and more. AZA accreditation is valid for five years and then the accreditation process is repeated to ensure all standards and best practices are being upheld. Accreditation standards are updated every year.