Practice Administrator- Jacksonville Florida

GENERAL SUMMARY

The Practice Manager is responsible for workflow, performance, and the overall management of clinic operations. The Practice Manager is responsible for the workflow and performance of the division to achieve expert care, superb service, and maximal physician/staff productivity. This person works closely with the Market Leadership regarding strategic planning, program development, continuous quality improvement, and financial/budget reporting and monitoring.

ESSENTIAL FUNCTIONS

• Oversees daily office operations and delegates authority to assigned supervisors.
• Directs supervisors in development and implementation of short-term and long-term work plans and objectives for clinic functions.
• Directs supervisors in understanding/implementing clinic policies and procedures.
• Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
• Ensures that the clinic is staffed appropriately.
• Establishes and directs deadlines for work assignment and completion. Monitors work status and progress.
• Identifies, analyzes, and resolves work problems.
• Assists in the recruiting, hiring, orientation, development and evaluation of clinic staff.
• Oversees and approves office supply inventory.
• Ensures that patients are treated courteously by office staff and that other visitors are screened and properly directed.
• Ensures that requests for information are handled promptly and effectively.
• Works with other administrative staff to ensure efforts are coordinated and high-quality patient care is provided.
• Participates in professional development activities.
• Demonstrates knowledge and understanding of patient privacy rights. Maintains confidentiality of all medical, financial, or other sensitive materials and information in printed, electronic or verbal form, which may jeopardize the privacy of patients and/or employees.
• Budgetary responsibilities for assigned area.
• Assists the EVP of the Market with monitoring reports and performs audits on patient accounts.
• Establish creditability and a strong presence in the clinic(s). Establish expectations and model behaviors that demonstrate service excellence to staff and focuses on the patient as the primary customer.
• Develop, monitor, and save data on critical performance indicators for the division. Produce monthly reports.
• Monitor budget and variance reports. Analyze monthly reimbursement reports for trends and/or problems. Develop corrective recommendations for problem areas.

EDUCATION

• High school diploma/GED or equivalent working knowledge preferred.
• Two years of college preferred.
• Courses in medical terminology and health care office management preferred.

EXPERIENCE

• Minimum of three years of administrative experience including one year of medical office experience.

KNOWLEDGE

• Knowledge of organizational policies, procedures and systems.
• Knowledge of clinic operations and revenue cycle.
• Knowledge of computer systems and applications.
• Knowledge of medical practices, terminology, and reimbursement policies.
• Knowledge of grammar, spelling, punctuation and sentence structure to answer correspondence and prepare reports.

SKILLS

• Skill in planning, organizing, delegating and supervising.
• Skill in evaluating the effectiveness of existing methods and procedures.
• Skill in operating a variety of office equipment and computer programs.

ABILITIES

• Ability to read, interpret and apply policies and procedures.
• Ability to communicate clearly and effectively.
• Ability to set priorities among multiple requests.
• Ability to interact with patients, medical and administrative staff, public effectively.

ENVIRONMENTAL WORKING CONDITIONS

• Normal office environment.
• Some travel within community.

PHYSICAL/MENTAL DEMANDS

• Requires sitting and standing associated with a normal office environment.
• Some bending and stretching required.
• Manual dexterity using a calculator and computer.

ORGANIZATIONAL REQUIREMENTS

• HOPCo Mission, Vision and Values must be read and signed.