Drug/Alcohol Testing Representative- Jacksonville Florida

SUMMARY

Execute the Landstar Drug and Alcohol testing program to meet DOT regulations as well as handle requests for verification of employment.

ESSENTIAL REQUIREMENTS

• Handle inbound and outbound calls and provide quality customer service
• Adhere to all policies regarding confidentiality
• Process and audit drug and alcohol testing results and related paperwork
• Work with various third party contractors
• Run and distribute quarterly random notification lists to various departments
• Train representatives throughout the company
• Process third party invoices
• Create and distribute weekly, monthly, quarterly and annual reports
• Ability to work independently without direct supervision
• Other duties as assigned

REQUIRED SKILLS

• Customer service experience
• Ability to remain calm in demanding situations
• Strong organizational and multitasking skills
• Strong communication skills in all modes
• Ability to follow oral and written instruction
• Ability to understand and interpret federal regulations

PREFERRED SKILLS

• Knowledge of DOT rules and regulations
• Working knowledge of Microsoft Office Suite
• Call center experience - inbound and outbound

EDUCATION, CERTIFICATIONS, AND EXPERIENCE

• Associate’s degree (A. A.)  required, or equivalent combination of education and experience
• One to three years experience required

Excellent benefits package including medical, dental, and vision insurance, 401K, vacation pay, flex time, and 8 paid holidays!