Contractor Services Representative-Jacksonville Florida

Excellent benefits package including 2 weeks vacation after 90 days and another 2 weeks vacation after 1 year of employment, medical and dental insurance, flex time, 8 paid holidays per year and 401K!

HOURS: 8am - 5pm (CST) M-F

SUMMARY

Handle incoming calls about various owner-operator settlement issues and/or requests for funds. Resolve issues internally or forward them to the department best able to resolve them while promoting retention.

ESSENTIAL REQUIREMENTS

• Perform follow-up calls and provide consistent monitoring of open issues

• Assist owner-operators with initiation of customer services disputes
• Document all calls that require action either within contractor services and/or other departments
• Evaluate financial statistics for owner-operators and make suggestions of how to increase net settlements
• Review/research owner-operator red file issues
• Research contractor negative debt balances and assist in resolution
• Contact contractors to discuss and collect negative balances and unreturned pre-trip advances due to the company
• Provide approval/denial of advance requests up to $1,500
• Investigate trip paperwork issues and if possible, retrieve, label, and forward for processing

• Other duties as assigned

REQUIRED SKILLS

• Professional demeanor
• Strong oral and written communication skills
• Must be able to perform quality work with minimal supervision
• Excellent organizational skills
• Ability to work in a fast-paced, time-sensitive environment
• Data entry skills 88 kpm

PREFERRED SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Previous Landstar customer service experience
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
• Ability to deal with problems involving several concrete variables in standardized situations

EDUCATION, CERTIFICATIONS, AND EXPERIENCE

• High school diploma or general education degree (GED) required
• One to three years in a call center required

PHYSICAL REQUIREMENTS – X is required to complete the job

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements of this job.