- 10 West Adams Street, Jacksonville, FL, USA
- Mar 16, 2023
IT Support Technician- Jacksonville Florida
Responsibilities
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Train computer users.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur.
Qualifications
2+ experience as an IT Help Desk Technician for 2 years
In-depth knowledge of computer systems and mobile devices
Hands on experience with diagnosing and resolving basic technical issues
Excellent communication and interpersonal skills
Customer-oriented and patient
This position is in a professional office setting, Work Remote-No.
40 hour work week, Monday - Friday
Apply
Farah & Farah is the premier personal injury law firm in Southeast Georgia and Northeast Florida, built upon the foundations of honesty, hard-work, and experience our clients can trust. Proudly headquartered in downtown Jacksonville, Farah & Farah has recovered millions for our clients. The attention we give to our clients is one of the many distinguishing characteristics that set Farah & Farah apart from other firms.
At Farah & Farah, our employees are our biggest asset. Both employees and clients are considered part of the Farah family.
We offer Medical, Dental, Vision, PTO, Paid Holidays, STD. Life Insurance, and 401k with matching.