Jax Federal Credit Union is seeking an Information Technology Help Desk associate to provide standard IT support services to associates throughout the Credit Union. He/she will keep the PCs, printers & peripherals operating efficiently and assure that computing standards are implemented and enforced. The associate will troubleshoot and resolve standard help desk tickets.
Major Duties and Responsibilities
Knowledge & Skills
One to three years of similar or related experience troubleshooting PC’s, printers, scanners, Windows 10 operating system, MS Office applications, installs, moves, adds, and changes.
Proven Customer service experience is required.
A two-year college degree OR High school Diploma and IT related Certificate (A+/Network+ or Higher).
Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 40 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.
Mental and/or Emotional Requirements
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
Our mission at Jax Federal Credit Union is to promote financial wellness to our members and the community. A Jacksonville staple since 1935, we have helped our members with low rates, credit and debt counseling, planning for the future, and even youth money basics. We proudly dedicate ourselves to the credit union promise of people helping people. Whether it is a checking, savings, loan, or credit card, JAXFCU strives to keep our members financially informed. We provide open membership to anyone who lives, works, learns, or worships in Duval, Clay, Nassau, Baker or St. John’s county.