Patient Services Representative- Jacksonville Florida

About the Job

We are looking to hire a Patient Service Representative who will be responsible for efficiently managing incoming calls, identifying callers’ needs and providing excellent care, collaborating effectively with all departments, and cultivating a nurturing atmosphere of courtesy, compassion, respect, empathy, dignity, and optimism.

Essential Functions:

• Courteously and efficiently operates central communications center so that all telephone calls and messages are taken care of in the best interest of patients and staff of the office.
• Responsible for opening switchboard when the clinic opens and closing switchboard at closing time each afternoon so that the office is connected with its after-hours answering service.
• Retrieve and distribute messages by the answering service.
• Answer and direct incoming calls to the appropriate parties and departments and document accordingly. (i.e. e-mail, telephone messages, direct transfers).
• Take messages from doctors, hospitals, and patients for emergencies and locates the appropriate staff immediately.
• Always acts in a friendly manner toward all patients, family members, coworkers, and other internal or external customers.
• Maintains confidentiality of information on patients, as well as co-workers at all times.
• Performs other duties as requested by the team leader/manager.
• Keeps an organized and clean work area.

Qualifications:

• High school diploma or equivalent required.
• Minimum of one year of customer service experience required.
• Previous Call Center experience required.
• Ability to comprehend established office routines and policies.
• Strong oral and written communication skills.
• Ability to use the present type of switchboard equipment.