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System Support Specialist I (Operations Spec)

Community First Credit Union
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  • Jacksonville, FL, USA
  • Jul 10, 2023
Banking Jobs Information Technology Jobs Full time

System Support Specialist-Jacksonville, Florida

Role

Monitors and maintains the core computer system and associated technologies to ensure timely processing of critical files, daily and nightly processing, data integrity and system availability. Performs a variety of operational functions designed to ensure secure daily back-up of credit union records, generation of management reports and the accuracy and availability of online banking content. Supports business continuity testing and core system upgrades. Provides assistance to users with the resolution of system and operations related issues. Research, automate and streamline core system related processes and other business unit’s processes. Rotating On call with a 1 hour response time. Serves on corporate and department projects as required.

 

Major Duties and Responsibilities

 
  • Provide hardware and software support for the Symitar host, Opcon, MOVEit and imaging systems. Work with vendors and credit union staff to resolve hardware and software issues. Maintain logs for Symitar host and imaging systems. Create and maintain all manual and automated system processing procedures. Performs daily computer functions, such as backing-up daily data, verifying nightly backups, completing period-end processing verifying appropriate reports, notices and coupons are processed internally or via third parties. Performs “close down” operations and creates/verify back-up files to ensure the integrity of the Credit Union systems.


  • Provide telephone and remote technical support and respond to helpdesk requests on problems pertaining to hardware, software, user access and the imaging system.


  • Consult with 3rd party vendors whose applications and services communicate directly to the core processing system, including online banking, ATM and debit card processor, mobile banking, account and loan processor, etc. Research, automate and streamline processes utilizing Episys Quest, ByRequest, Opcon and MOVEit software. Assist programmers by moving files into production as requested.


  • Performs other related duties as assigned.


  • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

 

Knowledge and Skills

Experience

A minimum of one year up to three years of similar or related experience, including preparatory experience. Prior Operations specialist experience with credit union and/or banking experience highly preferred.

Education/Certifications/Licenses

A two-year college degree or completion of a specialized course of study at a business or trade school. Prior operations specialist in credit union and/or banking experience highly preferred. 

Interpersonal Skills

Ability to communicate with supervisors, employees, outside vendors and repair personnel both in person or over the telephone.

Other Skills

Ability to learn and understand the basic computer concepts in order to operate various computer equipment. Ability to work autonomously, often being the only person on a shift, and to complete work in a timely manner. Strong service orientation.

ADA Requirements

Physical Requirements

Ability to stand, sit, bend or move in order to perform all job functions with limited physical exertion and occasional lifting of up to 50 lbs and up to 40 lbs daily in order to perform job print functions. This includes standing on a hard surface for the majority of an eight (8) hour shift. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled private office with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

                                                                     Community First is an EEO Employer M/F/D/V

About Community First Credit Union

Talented, committed employees are the key to our success

Community First is a progressive company focused on the lives and career development of our employees. If you are looking for a new career, we encourage you to review the great benefits available.

Diversity and inclusion are a priority at Community First

Community First is committed to promoting diversity though equal opportunity for all candidates without regard to ethnicity, gender, age, religion, pregnancy, disability, national origin, marital status, sexual orientation, gender identity, veteran status, or other protected status.

Employee Benefits

  • Bonus and incentive plans
  • 401(K) & Roth retirement plans with company match
  • Health, Dental and Vision
  • Medical and Dependent Care Flexible Spending Accounts
  • Basic Life, Supplemental Life and AD&D
  • Short Term and Long Term Disability
  • Employee Assistance Program (EAP)
  • Paid holidays, sick, vacation, bereavement, and personal leave days
  • Paid volunteer hours
  • Tuition Reimbursement Program
  • Credit Union Education Program (CUEP)
  • Comprehensive, incentive-based Wellness Program
  • Opportunities to serve on Credit Union Committees

Employee Development

At Community First Credit Union, we're dedicated to career development. Below are just some of the ways we support continuing education for our employees.

The Northeast Florida Credit Union Chapter of the League of Southeastern Credit Unions (LSCU) offers a Credit Union Education Program (CUEP). Community First covers the costs (pays tuition, fees, and books) for all current employees attending credit union courses at Florida State College of Jacksonville (Kent Campus). Courses include: Foundation and Structure of Credit Unions, Human Behavior, Credit Union Mathematics, and Fundamentals of Member Services. You can choose to complete a 6-course program or a 12-course program. Upon completion of either program, employees receive a certificate of completion, monetary incentive, and participate in a graduation ceremony. Additional benefits include networking with other credit union professionals across the region.

Tuition Reimbursement

Community First will reimburse a portion of tuition, fees, and books paid by an employee to a regionally accredited, post-secondary educational institution. The employee must be classified as full-time or part-time and must have worked at the credit union for 90 days. The classes are required to be job-related.

Job Related Certifications and Professional Organization Memberships

Community First will pay membership dues or participation fees to professional organizations for executive and management personnel.

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