Service Specialist- Jacksonville Florida

Working in a high volume, multi-tasked, goal oriented, team environment, this position is responsible for processing all types of business transactions related to Builders Risk insurance.  Specialists handle incoming and outbound calls while providing high quality, elite customer service.  The daily working hours for this position are Monday through Friday. 10:30 a.m. - 7:30 p.m.

Essential Duties and Responsibilities 

• Handle incoming and outbound calls based on learned skill sets within required standards.
• Process business transactions for Builders Risk policies.
• Utilize company systems to enter all transactions while maintaining production and quality standards.
• Ensure all problems, processing and inquiries are handled efficiently within established time frames.
• Work in partnership with stakeholders and US Assure’s corporate vision and mission.
• Participate in knowledge transfer within team through one-on-one, on-the-job training and mentoring to others.
• Cross-sell lines of Builders Risk business.