FLSA Status: Non-Exempt

Position Summary:

Provides administrative support to the Placement and Behavioral Health department, including data tracking and entry, referrals, scanning/faxing, and other documentation. Coordinates meetings and calendars as needed. Assists with front-end customer service contact, obtaining placement requests, processing intakes as needed, and providing support to foster parents and other partners.

Provide friendly and caring customer contact to foster parents, Child Protective Investigators, Dependency Case Managers, FSS staff, and other stakeholders when contacted with inquiry or service requests. Capture and record all requests accurately and route requests to appropriate personnel within the Placement and Behavioral Health teams.

Support other personnel in the process of securing appropriate placements for dependent children, processing placement requests/intakes, and completing administrative duties. Track due dates and other data elements, assist in completion of documentation and data entry, and coordinate meetings as needed. Assist with collection and tracking of data. Keep track of Comprehensive Placement Assessments, sibling separation staffings, board rate review staffings, and other items as requested.

Type general correspondence, responses to inquiries, reports, contracts/agreements, and memoranda. Copy and distribute as needed amongst department staff and partner agencies.

Operates office machines to include: typewriter, telephone, word processor, computer and printer, facsimile machine, photocopier, calculator, etc. to assist team with scanning, filing, storing, and referral completion.

Perform other duties.

Qualifications

Education: High school diploma or GED required, college degree preferred.

Experience: Two or more years of experience in a clerical, data management or related field. Prior experience in social services preferred.

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to:

• Understand and commit to the FSS mission.
• Correct spelling, punctuation and grammar.
• Type letters, memoranda and other standard business forms in correct format.
• Handle telephone calls in a courteous and effective manner.
• Plan, organize and coordinate work assignments.
• Communicate effectively verbally and in writing.
• Establish and maintain effective working relationships with others.
• Calculate figures, amounts, and percentages.
• Solve problems and deal with a variety of variables with a minimum of direction.
• Interpret a variety of instructions furnished in written or oral form.
• Schedule and facilitate meetings and staffings.
• Monitor, track, and report data.

Knowledge of:

• Standard business formats and styles for letters and business forms.
• Office procedures.
• Correct spelling, punctuation, grammar, basic arithmetic.
• Basic filing practices.
• Techniques for handling telephone calls in a courteous and efficient manner.

Skills:

• Customer service skills and experience.
• Organization
• Critical thinking
• Microsoft Office programs
• Knowledge of safety practices.

Other Requirements:

• Clear a Level II background screening.
• Clear a reference check (professional and personal).
• Clear a local background check from the County in which you reside.
• Clear a substance abuse screen.
• Provide a copy of all degrees prior to your first day of employment.
• Clear a Motor Vehicles Records check.
• Provide proof of, and maintain a minimum personal auto liability insurance level $100,000/$300,000, if required.
• Clear an E-Verify check to substantiate that the successful candidate meets the Department of Homeland Security authorization requirements to work in the United States (for more information visit www.dhs.gov/e-verify).

Licensure, Certification, and/or Registration: Valid drivers license.