FLSA Status: Non-Exempt
Provides administrative support to the Placement and Behavioral Health department, including data tracking and entry, referrals, scanning/faxing, and other documentation. Coordinates meetings and calendars as needed. Assists with front-end customer service contact, obtaining placement requests, processing intakes as needed, and providing support to foster parents and other partners.
Provide friendly and caring customer contact to foster parents, Child Protective Investigators, Dependency Case Managers, FSS staff, and other stakeholders when contacted with inquiry or service requests. Capture and record all requests accurately and route requests to appropriate personnel within the Placement and Behavioral Health teams.
Support other personnel in the process of securing appropriate placements for dependent children, processing placement requests/intakes, and completing administrative duties. Track due dates and other data elements, assist in completion of documentation and data entry, and coordinate meetings as needed. Assist with collection and tracking of data. Keep track of Comprehensive Placement Assessments, sibling separation staffings, board rate review staffings, and other items as requested.
Type general correspondence, responses to inquiries, reports, contracts/agreements, and memoranda. Copy and distribute as needed amongst department staff and partner agencies.
Operates office machines to include: typewriter, telephone, word processor, computer and printer, facsimile machine, photocopier, calculator, etc. to assist team with scanning, filing, storing, and referral completion.
Perform other duties.
Education: High school diploma or GED required, college degree preferred.
Experience: Two or more years of experience in a clerical, data management or related field. Prior experience in social services preferred.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Licensure, Certification, and/or Registration: Valid drivers license.
For Jacksonville to be an economically, culturally, and socially vibrant city for everyone, we must do all that we can to ensure that our children are able to reach their full potential. We have a shared responsibility to build the health and well-being of our next generation and secure a better future for our city. Healthy, nurturing, and supportive environments and experiences in childhood lay a stable foundation for lifelong health and development.
Our mission is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit.
Our vision is that children grow up connected to their own families, supported by families and embraced by the community; that children have the opportunity to achieve in school and to learn to be productive citizens; and that citizens of Duval and Nassau counties, organizations and agencies recognize that child protection is a community responsibility and represents the best interests of all county residents.
As the lead agency in Northeast Florida, FSS is responsible for administering, outsourcing and managing its services to the community, both directly and indirectly, in partnership with other local case management organizations (CMOs).
We collaborate with Daniel Kids, Jewish Family & Community Services and the National Youth Advocate Program to provide services that impact hundreds of at-risk children and their families every day. Our Nassau service center provides direct services to children and families in Fernandina Beach, Amelia Island, Hilliard, Callahan, Yulee, Bryceville and surrounding areas.
Together, we provide a comprehensive system of care to keep children safely in their homes. We mobilize to stabilize families without the need of intrusive and costly interventions.