Come Join the HC Brands Family!
We are a fast-growing e-commerce manufacturer & fulfillment center of customized & personalized products located in Jacksonville, Florida. We have two additional fulfillment centers located in West Chester, PA and Austin, TX. In just five years, we have grown from approximately 30 employees to over 100. We believe in having fun, growing the business, developing leaders, and giving back to the community.
If you are looking for a career change and a place where you can make a difference, then HC Brands is where you need to be.
JOB ROLE & RESPONSIBILITIES
As an eCommerce Customer Support Specialist , you will be responsible for all aspects of order processing. This includes everything from entering new orders to inspecting shipments to managing customer satisfaction and more. You must be able to think quickly, often solving problems as they arise. You will need to collaborate with Customer Service and Fulfillment to resolve order management issues timely.
Be well-organized and have a creative mindset that helps problem-solve and come up with unique solutions to issues.
Essential Day-to-Day Responsibilities
Customer Support Specialist responsibilities include but are not limited to:
· Perform efficient and accurate entry of customized orders into the production software system.
· Remain flexible to perform other job-related duties and responsibilities as may be assigned.
· Maintain a thorough knowledge of the products, services and systems used by the company to service our customers.
· Recognize and resolve order exceptions.
· Ensure that customers receive their orders on time and shipment targets are met.
· Cross-train and provide back-up for Order Management Customer Service as workload demands.
JOB QUALIFICATIONS & EXPERIENCE:
Why join the HC Brands team?
Training will be M-F 7 a.m. - 4 p.m. or 7:30 a.m. to 4 p.m. for one week.
This position will work M - F 9 a.m. - 6 p.m. after training is complete.
HC Brands, previously Holmes Stamp Company, has been in business since 1954. The world of business is constantly evolving and there are many key decisions we've made over the past 60+ years that are the reason we have prospered. We're passionate about finding team members who understand the need to consistently improve our business and adapt to constant shifts. Without our employees and their collaboration, creative ideas would have never transformed into powerful decisions. We're always looking for talented, determined individuals to join our team.
At HC Brands, we strive to be an environment where our employees can grow and thrive, while also maintaining a healthy work-life balance. With wellness programs, leadership development courses, team-building events, and employee recognition programs, we know investing in our people is the key to our success. At HC Brands, you'll enjoy a fast-paced work environment with opportunities for advancement and the chance to make a difference in a quickly-growing business.
Jacksonville, FL is the home of the HC Brands headquarters. This was the only HC Brands location for the first 60 years the company was in business. Over the past 10 years, our team has quadrupled in size. There are now roughly 80 team members in Jacksonville with a variety of different talents. Our Accounting, Marketing, People Operations and Tech teams are all located in our Florida office, along with the majority of our Operations and Customer Service teams. We have team members who have been with us for 40+ years and we're grateful we've all been able to grow alongside one another. We now have three locations and team members from all over the globe, but we'll always be proud to call Jacksonville home.